Every team is running two operating systems
One everyone can see. One running inside the people. We work with both.
The map
Companies call us for one of two reasons
A team rebuilds its strategy. New cadence, new tools, new goals. Three months later, the same people are stuck in the same loop. The outer system changed. The inner system did not.
Inner operations
The people are stuck. The conflict that keeps coming back, the silence in meetings, the burnout that returns after every vacation. We work with what runs inside people under pressure. Circles · Leadership Coaching · Offsites
Outer operations
The work is stuck. Hours going where they should not, tools nobody chose, a migration nobody owns. We find what it costs, fix it, and hand it over. Fractional Operations · Self-led AI Integration
FINO is both layers in one firm. Anna built operations for over a decade. Dario is an organizational psychologist with twenty years inside groups. We married the two. Literally. You can start on either side. Or on both.
Inner operations
Working with the people
Internal Family Systems and parts work are the foundation. We coach from everything else we have trained in and lived.
Self-leadership Circles
Your team learns to catch what happens to them when the pressure comes, and to say it before it turns into something else. They work on the situations they are carrying that week.
8 weeks, onlineFrom $600 per personLeadership Coaching
For leaders ready to look at what is driving them. And at what it is costing. Grounded in IFS.
1:1 and groups, onlineFrom $1,500Non-ordinary Offsites
A few days in nature with your team. People come back changed by what they lived through together.
In person, in natureDesigned with youAfter the team coaching we could finally talk about things nobody had said out loud in a long time.
Outer operations
Building the systems
Process, tooling, AI integration, and the things your team touches every day.
Fractional Operations
We find what is costing your team the most time. Then we fix it.
90 days recommendedFrom $4,500 a monthSelf-led AI Integration
We start with your people and the work itself. The tools come last, and only where they earn their place.
Built with your teamFrom $4,500 a monthThe team is grateful for what FINO built. The workflows, the processes, and the time and the billing we got back.
One way in
The Self-leadership Intensive
Half a day with your team, built on the pressure they are under right now. Some teams run it on its own. Some run it to find out whether they want the eight weeks.
Everyone answers two questions when they sign up. What they lead, and where the pressure gets to them. We build the session on those answers.
We teach what happens inside people when the stakes rise, and what to do in the moment when a protective part takes over. Then the group works it through on their own situations, live.
Your team leaves with language they can use on Monday. The session holds up on its own, whether or not the eight weeks ever happens.
- Half a dayA single session
- Usually onlineIn person when it makes sense
- From $1,500For the session
We expected the usual boring leadership workshop. It was one of the best evenings we have had together as a group in a long time.
Inner and outer together
Change is where inner and outer meet
A restructure. A new cadence. A migration. A tool nobody asked for. Every change gets designed on the outer system. Every change lands on the inner one.
The inner work makes the outer change stick. The outer change gives the inner work a real-world rehearsal space.
An HR manager told us the workflow she had built over fifteen years could be done by AI in ninety seconds. She was right.
She said it like she was telling us about a death. We started with what she was carrying. The tool came later.
AI is leverage. Leverage applied to a healthy team makes the team healthier. Leverage applied to a broken pattern makes the pattern break faster.
Who this is for
Who we work with
We start with a team. A founding group, a department, a leadership layer. Most of the companies we work with have between ten and a hundred people.
Small teams have never had a moment like this one. The tools that used to need enterprise budgets cost thirty dollars a month, and the only real constraint left is whether the team is built to use them. If you run a small team, this is your time.
Some come because something is stuck. Others come because things are going well and they want to keep it that way.
We take a few clients at a time and we do the work ourselves. It means we know the names of the people on your team, and it means we cannot take everyone.
FINO has worked with government agencies, public health and academic institutions, and employee assistance programs. We are an approved US federal contractor.
The novel
Five colleagues, one company in trouble, and the second meeting that runs inside each person while the first one happens.
Anna Milaeva, who co-founded FINO, wrote it after a decade inside companies like that one. It is fun, and a little too real.
Our team
Deliberately small
The people in the room matter more than the plan. We say the honest thing, and we say it kindly. We stay involved, and when something is not working we say so, including when it is us.
Anna Milaeva
Co-founderAnna arrived in the United States at twenty with nothing arranged, and spent over a decade running operations inside real estate, fintech and health tech. She watched a company she believed in break over a conflict nobody would name, and went to train in what was missing. She has been the person in the back holding it all together. Now she builds the systems and coaches the people inside them, and she wrote a novel about it.
- IFS Institute, trained through Level 3
- Certified Deep Transformational Coach
- 10+ years running operations in real estate, fintech, and health tech
- Author of the novel Already In A Meeting
- Works in English, Spanish and Russian
Dario Giuffrida
Co-founderDario trained as a psychologist at Sapienza in Rome and spent twenty years facilitating groups and building communities across Europe and the Americas. He studied Sumak Kawsay, the Andean philosophy of living well, and worked with communities carrying loss. He is also a musician and a songwriter.
- Organizational psychologist
- IFS practitioner
- Twenty years facilitating groups and building communities
- Musician and songwriter
- Works in English, Spanish, Italian and Portuguese