Outer operations
The systems
We find where your team's hours go, rebuild the workflows, tools and AI around the work, and hand it over so it keeps running without us.
Operations and team coaching for teams of 10 to 100
Your team runs on two systems. We work with both.
We fix the processes, tools and AI your team works with, and coach the leaders and teams inside them when pressure turns into conflict. One side or both, starting where you are.
Florida Bar approved CLE provider
Registered US federal contractor
Trained at the IFS Institute
Author of the novel Already in a Meeting
English, Spanish, Russian, Italian and Portuguese between us
Sound familiar
Three things we hear on almost every first call.
Why fixes fade
Every change is designed on the systems. It lands on the people.
A new tool or process lands on people who are already under pressure. They go back to what they know, and three months later the team is in the same loop, because nobody worked with the people running the new system.
So we work with both. Some teams need the systems fixed, some need the people supported, many need both. We start where you are, and keep the other side in view.
What we do
The systems everyone can see, and the people inside them.
Outer operations is the work everyone can see. Inner operations is what happens inside people when the pressure rises. We use Internal Family Systems, a practical method for catching the reaction that takes over under stress, like getting defensive or going quiet, and choosing what to say instead.
Inner operations
The people
We work with your team and its leaders on what happens to them under pressure, so hard conversations happen sooner and decisions hold.
What we build
Hours back, AI that works. Built with the people who use it.
In their words
What clients tell us after.
Two of our leaders had been in conflict for months. After this work, they can collaborate again. Their teams felt it immediately.
The team is grateful for what FINO built. The workflows, the processes, and the time and the billing we got back.
After the team coaching we could finally talk about things nobody had said out loud in a long time.
We expected the usual boring leadership workshop. It was one of the best evenings we have had together as a group in a long time.
Why both
The more a team trusts each other, the better the tools land. The more time the tools free up, the less people turn on each other.
Anna Milaeva, co-founderHow we work
Every engagement starts with a free call.
If you already know what you need, we start there. The Review is optional, for teams who want both sides mapped first. You can stop at any point.
Optional
Review
Both systems, mapped.
Two to three weeks. We map where the hours go and where the team gets stuck under pressure: conversations with the people who do the work, then a half day together. You keep the written plan, whatever you decide next.
$2,500Fixed. Credited toward the work if you continue.
The work
Build
Usually ninety days, on what the team needs.
The systems rebuilt with AI inside them, the leaders coached, the team in Circles, or a mix. We shape the plan from the call, or from the Review if you did one.
Operations from $3,500 a monthCoaching from $1,500 for six sessions. Circles from $600 a person.
Ongoing
Stay
For as long as it helps.
Month to month, we keep supporting what we built together: the systems, the people, or both, so the change holds.
Monthly
Offsites
A team is a community. Sometimes it needs to meet in person.
A few days away from the screens, in nature, designed with you. People come back changed by what they lived through together, and the work after it moves differently.
Who we are
Operations and psychology. We married the two. Literally.
We started FINO after watching good companies break over things no process could fix. We take a few teams at a time and do the work ourselves, so we know the names of the people on your team.
Anna MilaevaOver ten years running operations in real estate, fintech and health tech. Trained through Level 3 at the IFS Institute. Certified Deep Transformational Coach. Author of the novel Already in a Meeting.
Dario GiuffridaOrganizational psychologist and IFS practitioner. Twenty years facilitating groups across Europe and the Americas.
The novel
Already in a Meeting. The meeting inside, written as a story.
Five colleagues, one company in trouble, and the second meeting that runs inside each person while the first one happens. Anna wrote it after over ten years inside companies like that one. It is fun, and a little too real.
Teams read it together, then spend one session with us on what they saw in it.
Paperback, Kindle, and free on Kindle+
The future of work is human.
Thirty minutes. You tell us what is happening, we ask questions, and you leave knowing which piece would help. If it fits, we send a proposal after the call.